General Conditions of Sale


The general conditions of sale described below detail the rights and obligations of SARL CHÂTEAU SIRIO and of its customers in the context of the sale of wines to consumers, on the website

They apply without restriction or reservation to all sales concluded by SARL CHÂTEAU SIRIO with customers on the website. They specify in particular the conditions of ordering, payment, delivery and management of any returns of Products ordered by customers. The main characteristics of the wines and in particular the specifications, illustrations and indications of the dimensions or capacity of the products are presented on the website.

The customer is required to read these general conditions of sale before placing an order. The choice and purchase of a wine is the sole responsibility of the customer. The photographs and graphics presented on the website are not contractual and cannot engage the responsibility of SARL CHÂTEAU SIRIO. The customer is required to refer to the description of each product in order to know its properties and essential features. Product offers are understood to be within the limits of available stocks, as specified when placing the order. These General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

The Customer declares to have read these general conditions of sale and to have accepted them by checking the box provided for this purpose before implementing the online ordering procedure. The validation of the order by the customer at the end of his online order constitutes confirmation of his acceptance, without restriction or reservation, of these general conditions of sale.

The sale of alcohol is prohibited to minors.

The customer acknowledges being at least 18 years old to order and consume our products.


The customer validates his order when he activates the "Order" link at the bottom of the page, after having accepted the present conditions of sale (I have read the general conditions of sale and I adhere to them without reservation.) . Before this validation, the customer can check each of the elements of his order; he can thus check the total price and correct any errors before confirming his acceptance. It is therefore the customer's responsibility to verify the accuracy of the order and to immediately report any errors.

SARL CHÂTEAU SIRIO confirms the order by email; this information includes all the elements of the order and the customer's right of withdrawal.

SARL CHÂTEAU SIRIO reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of a difficulty concerning the order received. The sale is final only after the sending to the customer of the confirmation of the acceptance of the order by the company SARL CHÂTEAU SIRIO by e-mail and the receipt by the latter of the full price. SARL Château Sirio reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

Unless proven otherwise, all the data provided and the confirmation recorded in the computer system of SARL CHATEAU SIRIO constitute proof of the transaction. The order confirmation will be worth signature and acceptance of the operations carried out.

The customer acknowledges being fully informed that his agreement regarding the content of these general conditions of sale does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented on the website


Our products are offered as long as they are visible on the site and while stocks last.

If a product is unavailable after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.


Deliveries are made according to availability and in the order of arrival of orders only in mainland France.

SARL CHÂTEAU SIRIO is authorized to make total or partial deliveries.

The delivery times are indicated as exactly as possible but the actual delivery will be made according to the possibilities of supply and transport. Exceeding delivery times cannot give rise to damages or deductions.

In any event, on-time delivery can only take place if the customer is up to date with his payments to SARL CHÂTEAU SIRIO whatever the cause.

SARL CHÂTEAU SIRIO will be released from its obligation to deliver in the event of an act of God, such as fire, strike, accident and impossibility of supply.

The deadline for delivery varies depending on the customer's address. It is set, for an address in mainland France, on the day of payment + 7 working days. In the event of a shipment delay, an email will be sent to you to inform you of a possible consequence on the delivery time indicated to you.

In the event of delivery by a carrier, SARL CHÂTEAU SIRIO cannot be held responsible for late delivery due to unavailability of the customer after several appointment proposals.

In the event of late delivery in relation to the time indicated, the customer will send a registered letter with acknowledgment of receipt to SARL CHÂTEAU SIRIO ordering it to do so, leaving it an additional period of twenty ( 20) days, period necessary for the company SARL CHÂTEAU SIRIO to be able to determine the cause of the delay or the absence of delivery. In the absence of execution at the expiration of this new period, the customer may freely resolve the order by registered letter with request for acknowledgment of receipt. When the contract has been terminated by the customer, SARL CHÂTEAU SIRIO is required to reimburse the customer for all sums paid, no later than fourteen days following the date of receipt of the termination of the order.

Upon receipt of the goods, all reservations must be made with the carrier in the event of missing items or damage. The customer has the right to refuse delivery if the product (s) are damaged. All other complaints, requests for exchange or refund must be made by telephone on 06 61 74 01 25 or 06 81 24 11 18, and within 3 days of receipt of the goods. Otherwise, no complaint from the customer can be taken into account. The customer must open the package in front of the delivery person.


FROM 1 TO 6 BTLES   €18

FROM 7 TO 24 BTLES  €28

FROM 25 TO 48 BTLES €30


Valid only for deliveries in mainland France (excluding Corsica and Islands).

For deliveries outside mainland France, please contact us.


The goods are supplied and invoiced at the rate in effect on the day the order is accepted. They do not include the costs of processing, shipping, transport and delivery or postage and all other possible costs, which are invoiced in addition, under the conditions indicated on the website, calculated and indicated prior to confirmation of the order by the customer. However, the seller reserves the right to apply the price in force on the day of the execution of the order in the event of postponement of the delivery date requested by the customer.

Prices are net, ex SARL CHÂTEAU SIRIO, packaging included, except under special conditions, and are provided in euros all taxes included (VAT and other taxes applicable on the day of the order). The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

SARL CHÂTEAU SIRIO reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.

The products remain the property of SARL CHÂTEAU SIRIO until full payment of the price. The price is payable in cash, in full on the day the order is placed by the customer.

Warning : after taking possession of the products ordered, the risk of loss or damage to the products is automatically transferred to the customer, who will take care of it.


The fact of validating an order implies for the customer the obligation to pay the indicated price. Unless there are special conditions, payment will be made without any deduction or compensation whatsoever.

Payment for purchases is made either by credit card using the secure payment system E-transactions (Crédit Agricole), or by Paypal or by bank transfer.


The customer has a period of fourteen clear days, from receipt of the products, to exercise his right of withdrawal without having to justify reasons or pay penalties at the end of an exchange or refund, to provided that the products are returned in their original packaging and in perfect condition within fourteen to 14 days following notification to SARL CHÂTEAU SIRIO of the customer's decision to withdraw. If the fourteen-day withdrawal period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

Returns must be made in their original condition and complete allowing them to be returned to the market in new condition, accompanied by the purchase invoice. In this context, the responsibility of the customer is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. Damaged, soiled or incomplete products are not taken back.

Return costs are the responsibility of the customer. In the event of exercise of the right of withdrawal, the company SARL CHÂTEAU SIRIO reimburses the customer for all the sums paid, as soon as possible and at the latest within fourteen (14) days following the date of receipt by the company SARL CHÂTEAU SIRIO of products returned by the customer under the conditions provided for in this article.


The transfer of ownership of the products to the benefit of the customer only takes place after full payment of the price, regardless of the delivery date of said products.

In the event of non-payment of the full price, the seller will have the right to continue with the execution of the sale and to request full payment of the price unless an action for reclaiming the goods is taken, in which case, any down payments or partial payments would remain acquired as damages to the seller.

All elements of the site are and remain the intellectual and exclusive property of SARL CHÂTEAU SIRIO. No one is authorized to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without the written consent of SARL CHÂTEAU SIRIO.


Any disputes under these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which could not be resolved between the seller and the customer. will be submitted to the competent courts under the conditions of common law. The customer is informed that he can in any event have recourse to conventional mediation, in particular with the Commission for consumer mediation (C. consom. Art. L 612-1) or with existing sectoral mediation bodies. , and whose references appear on the website or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

In addition, SARL CHÂTEAU SIRIO cannot be held liable for damage resulting from improper use of the product purchased. The guarantee of SARL CHÂTEAU SIRIO is, in any case, limited to the replacement or reimbursement of non-conforming products or those affected by a defect.

Finally, SARL CHÂTEAU SIRIO cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses.


Any customer of the SARL CHÂTEAU SIRIO can sponsor friends to win 10% discount vouchers on the entire shop (excluding sales and shipping costs). 

These discount vouchers are valid for one year.

This is only activated after the first order is placed by the Referrer. The Sponsor will only receive the discount voucher after the first order placed by the Referred Friend.

When registering, the Recommendee must enter the e-mail address of their Sponsor in order to benefit from this discount.

It is understood that a valid sponsorship relationship implies that:

- the Referred Friend is not already registered on the SARL CHÂTEAU SIRIO shop at the time the Referral relationship is established;

- the Godson is a different natural person and is perfectly distinct from his Godfather and the members of his household;

- the Recommendee is totally independent and does not depend on his Sponsor to log on to his account, nor to pay or receive his orders.

The Sponsor is notified by e-mail each time a validated sponsorship relationship is credited to him/her.

A Sponsor may sponsor a maximum of 100 Referrals per type of sponsorhip.

Each Referrer must be a different natural person to be considered valid.
A Sponsor may not sponsor himself, sponsor several of times the same person or Sponsor an Internet use who is already a member of the SARL Château Sirio shop or who is a member of his household.


Provisions relating to legal guarantees

Article L217-4 of the Consumer Code

The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to it by the contract or has been carried out under its responsibility.

Article L217-5 of the Consumer Code

• Be suitable for the use usually expected of a similar good and, where applicable: correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model, present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling

• Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L217-12 of the Consumer Code

Action resulting from lack of conformity lapses two years after delivery of the goods.

Article L217-16 of the Consumer Code

When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of he immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or would have given only a lower price, if he had known them. Article 1648 paragraph 1 of the Civil Code The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.


Withdrawal form

This form must be completed and returned only if the customer wishes to withdraw from the order placed on the website except exclusions or limits to the exercise of the right of withdrawal according to the applicable general conditions of sale. .


4 Route de Saint Cricq

33720 Cerons

I hereby notify you of the exercise of my right of withdrawal regarding the following order:

Order Order Number: …………………………………………………

Client's name: …………………………………………………………………

Client's address: ……………………………………………………………

Date and Signature of the Client (only if this form is notified on paper):